IT Knowledge Engineer
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Sharp Brains
Calamonte
Key ResponsibilitiesProvide Level 1 IT support via phone, email, chat, or ticketing systemLog, track, and resolve incidents and service requests using ITSM toolsTroubleshoot Windows OS , hardware, software, and peripheral issuesPerform password resets, account unlocks, and basic Active Directory tasksSupport Microsoft Office / O365 / Outlook / Teams issuesAssist users with VPN, network, and... |
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